6 Interesting Mobile Commerce Trends That Will Dominate Digital Landscape This 2020

6 Interesting Mobile Commerce Trends That Will Dominate Digital Landscape This 2020

Posted by: Willie Jenkins
Category: Ecommerce

1. Voice Search

Voice search is a popular, convenient way for people to perform searches, and buy items using their smartphones and tablets. There is no doubt that voice assistants like Google Assistant, Siri and Alexa will affect mobile commerce in the upcoming years. It would be helpful to implement target voice searches and voice-activated commands in your ecommerce platform, to improve your strategy.

2. Mobile app shopping

Shopping through mobile applications will surely rise. With increased mobile app usage, the mobile application shopping share will continue to improve.

3. Faster checkout process

The best online ecommerce platforms in Malaysia always work hard to give the best shopping experience to their customers. If the checkout process is difficult to navigate and confusing, they will surely abandon it. Try to make it faster and easier for them. That way, your sales and conversions can improve.

4. Fast-loading websites and mobile apps

In the digital world, customer experience is everything. People today have short attention spans, and are very impatient. If your web pages and mobile app take so long to load, chances are, your visitors will move to a better-performing website. According to research, people love buying from mobile applications which are quick to load.

5. Chatbots

Chatbots are the best choices for better conversions and instant responses. Live bots which are integrated to ecommerce stores are gamechangers. It is great for customer service and
conversion. By integrating chatbots in your mobile app and ecommerce store, you can help your customers buy items easily, lessening the chances of abandonment.

6. Technologies like virtual reality, artificial intelligence and augmented reality

Augmented reality, artificial intelligence and virtual reality are amazing innovative technologies
that will improve online shopping experiences. If used well, these pieces of technology can help
you improve sales, and at the same time impress your target audience.

Willie Jenkins